Return Policy
Change of mind returns - (applies only to purchases within the United States)
DP Saddlery LP accepts change of mind returns within 14 days on all in-stock merchandise connected to a restocking fee of $100.
The 14 day period begins when you receive the item either by mail or in person and ends on the 14th day in which
you've had possession of the items.
Please return the product on day 15 and provide us with tracking information via email to: contact@dp-saddlery.com.
Excluded are all special order items as well as items that have been reduced in price (such as demonstration saddles and clearance or used saddles). All reduced merchandise is a final sale.
Saddles and tack have to be returned in like-new condition.
They must be clean, and free of dirt and hair.
DP Saddlery LP reserves the right to charge a cleaning fee of $75 for saddles and $25 for tack, in case the products are soiled.
Shall the returned products be returned damaged or in a unmerchantable fashion, DP Saddlery LP reserves the right to
retain all or a portion of your payment as it sees appropriate (depreciation value).
A prior quote cannot be given without having the saddle or tack at the Headquarters to assess.
Shipping costs are non-refundable.
Other Returns
DP Saddlery will accept product returns and provide you with repair, exchange, store credit or refund when:
If you cannot present your DP Saddlery LP invoice and warranty pass or another acceptable proof of purchase, DP Saddlery LP reserves the right not to offer a repair, exchange, store credit or refund. The determination whether or not a product is faulty, is solely up to DP Saddlery LP. DP Saddlery LP reserves the right to determine what to offer to make up for a faulty product. Shipping costs are non-refundable.
